How Partners Personnel Helped One of Florida's Largest Nonprofit Health Systems Fill 88+ Scheduling Roles and Maintain Call Center Stability
The Challenge
Staffing scheduling teams in healthcare is no easy feat. High turnover, demanding call volumes, and complex patient inquiries make it a tough environment to keep fully staffed. One of Florida’s largest nonprofit health systems faced this exact challenge—until they partnered with Partners Personnel.
Our Solution
Since 2022, we’ve been their trusted staffing partner, primarily supporting their high-volume call center. With urgency, transparency, and proven talent acquisition strategies, we filled over 88 roles in 2024 alone, maintaining a consistent workforce of 28–30 associates.
What We Provided:
- Temp-to-Hire Customer Service Reps for scheduling, billing, and patient inquiries
- Comprehensive vetting: behavioral screenings, typing tests, background & drug screening, and interviews
- Onboarding coordination: including vaccinations and client-led training every two weeks
- Full-time, part-time, and weekend coverage
- Administrative and executive support as needed
Why It Worked:
- Transparent communication & real-time collaboration
- A ready-to-deploy talent pool with 30+ WPM skills
- Ability to adapt quickly and meet evolving client needs
- Trusted as the #1 provider and primary staffing vendor
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